Support tools
Quick access to everything you need — log a ticket, start a remote session, run a speed test, or manage your phone system.
How can we help?
Select the tool that matches your need below. For anything urgent, always call 1300 448 349.
Remote support
Download the remote support tool so our technicians can connect to your computer and resolve your issue directly. Only use this when instructed by our team.
Phone portal
Access and manage your VoIP phone system — configure call forwarding, check voicemails, update your settings, or view your call history.
Client portal
Manage your account, view and pay invoices, register or renew domains, and manage your hosting and SSL certificates. All in one place.
Log a support ticket
Submit a non-urgent support request. Our team will respond within your SLA timeframe. Ideal for issues that aren't affecting your ability to work right now.
Speed test
Run a network speed test hosted on our infrastructure. Useful for diagnosing slow internet or connection issues — share the results with our team when logging a ticket.